Cancellation Policy

Cancellation Policy

Peninsula Encounters - half day tours (all)

  • Within 24 hours : NO REFUND (100% charge) or rebooking at no extra cost if availability permits.
    Child policy
    - Children under five are free of charge     NOTE; As this tour duration is approx six hours, the tour may not suit all children.

Wild Coast Explorer & Cruiseship Exclusive Tours

  • Within four weeks but more than two weeks - 50% of fee.
  • Less than two weeks - no refund.
  • Once the tour has commenced - no refund with the exception of any prepaid optional activities not available • Cruise ships only - no charge made if ship unable to dock.

INTERNATIONAL (Borneo & Africa)

10% or agreed deposit on booking - refunded if reservation cancelled at least 180 days prior to departure date. Negotiable between 180 days and commencment if replacement client not available.

Payment Policy

Overseas tours - Borneo & Africa

10% deposit on booking - Balance due six weeks prior to departure.

Peninsula Encounters pickup & dropoff

If you have not indicated a pickup point ( usually your accommodation ) It is assumed you wish to be picked up at the Dunedin Visitor information centre at address - 50 The Octagon   (Dunedin city centre).

Overseas tours

As per itinerary.

Requirements

Tour Requirements

Walking is required to access the private conservation area where Hookers Sea lions, NZ Fur seal breeding colony and Yellow eyed Penguins are located.

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